Returns

All Sales Are Final Policy 

 

Return Policy  

At this time, we are not accepting returns for refund or exchange.

Why, you might ask?

Resident Local produces your apparel, accessories, and/or other items specific to each order. It's imperative to read through the product descriptions and detailed size chart to ensure your perfect order! If you have questions regarding color, size, logo placement please contact support@residentlocal.com.

If you happen to receive an item that was damaged or defective in time of transit or from the factory, please contact us immediately with an image of the issue + order number and we will work on getting a replacement out to you as soon as possible. support@residentlocal.com.

We do not accept returns, issue refunds or replacements due to user error such as incorrect sizes, designs, colors, etc.

Refunds and Exchange  

To be eligible for a damage or workmanship exchange, you must first email us within 7 days of receiving the merchandise at support@residentlocal.com to alert us of the damage. Please be ready to forward a detailed explanation including a photo(s) of the received item.  

Sending Back Damaged or Defective Items

If your item was received damaged or defective, please email support@residentlocal.com for further instructions on how and where to return the item.  

Refunds (if applicable)  
Once your damaged return is received and inspected, we will send you an email to notify you that we have received your returned item. If a replacement for the item is not available, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.     

Late or missing refunds (if applicable)  
If you haven’t received a refund after 10 business days, be sure to contact your credit card company or bank. There is often some processing time before a refund is posted to your account.  If you’ve done all of this and you still have not received your refund yet, please contact us at support@residentlocal.com.   
  
Sale items (if applicable)  
Final sale items cannot be refunded.  

Exchanges (if applicable)  
We only replace items if they are damaged or defective. If you need to exchange it for the same item, send us an email at support@residentlocal.com.   

Tracking 

At the time you place your order, you’ll receive an email receipt confirming your order. When your package ships, we’ll send you a second email with the shipping information that will include a tracking number so you can monitor the progress of your package to your door. For any inquiries regarding your package passed your expected delivery date, please reach out to support@residentlocal.com for assistance.  

 

 

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